HCA Healthcare provides remote access functionality to our patient portal for referring providers and clinical support staff to facilitate continuity of care needs between our hospitals and community provider locations.
The content below provides information on requesting access for office staff and navigating and retrieving records. Learn more about requesting access for your Providers.
Remote Access Link
Remote Access Setup Instructions (Windows & Apple Compatible)
Finding Patient Records
- Navigating PatientKeeper (video)
- Navigating PatientKeeper (printable guide)
- Navigating Meditech (printable guide)
- Navigating Meditech Expanse – for Memorial Satilla Health in Waycross, GA ONLY (printable guide)
Why Can’t I Find Patient Records in the Portal?
Requesting Access - Office Staff (Non-Providers)
- Physician Offices & Military
- Other Facilities (Nursing Homes, Dialysis Centers, Rehab Facilities, etc.)
For Additional Assistance
- Contact the Service Desk at (888) 252-3397
- Submit a ticket using our Customer Portal (use your HCA 3/4 ID and password to login, if prompted)