Important Announcement for All EpicCare Link Users

  • Due to a recent upgrade, access via is no longer available.
  • Please see below for the new remote link and instructions on how to access the new website.
  • If you have any issues accessing or navigating the new site, please contact our Service Desk at (888) 252-3397.

Remote Access for EpicCare Link

EpicCare Link Access Instructions

Request Access to EpicCare Link – view only access for office staff

Provider Support Line

  • Contact our Provider Support line, Monday - Friday, 8am to 5pm – (912) 350-1111

Request Assistance

  • Contact our Service Desk at (888) 252-3397 for immediate assistance, 24 hours per day, 7 days per week.
  • You can also submit a ticket online using our Customer Portal! (use your 3-4 ID and password to login, if prompted)