Memorial Health Meadows Users

South Atlantic ITG Physician Services would like to welcome our new Memorial Health Meadows Providers to HCA! We know as the go-live date approaches, there are a lot of technology changes coming and we created this page to assist with some of these changes.

Please see below for frequently asked questions and if you need further assistance, please do not hesitant to contact our Service Desk at (888) 252-3397.

Remote Access

Use the information below to access HCA Meadows systems from personal devices.

• Remote Patient Portal link: https://southatlantic.vdi.medcity.net (requires Citrix Workspace to be installed)

• Setup Instructions:
• Quick Start Guide
• Detailed Remote Access Guide (includes instructions for Windows & Apple MAC)
• iPad Remote Access Guide
  
  
• Dictation on Remote Desktop: Providers have access to mModal Fluency Dictation software on the Virtual Desktop. You must use a mobile microphone – wired microphones do not work.

Provider Applications

Reference materials below outline applications available to Providers for workflows and accessing information.

• mModal Dictation Software – Replaces Dragon as the technology of choice for voice to text dictation.
  • mModal Quick Reference Guide
  • m*Modal Mobile Microphone Setup
    
    
• ePrescribe – HCA uses the same vendor, DrFirst, for ePrescribe. However, your existing tokens setup under the Legacy Meadows systems will not work. You will need to meet with a PSS to complete setup of your tokens for use on the HCA Meditech systems for electronically prescribing controlled substances.
  
  
• Health Information Exchange – Used to access patient records from HCA sites across the organization, including other hospitals, PSG outpatient clinics and more.
  • Accessing & Navigating HIE
    
    
• Horizon Patient Folder (HPF) & Deficiency Management – Used to access the HCA legal medical records from within the hospital EHR.
  • Completing Medical Records – If you received notice from the facility that you have medical records to complete, you may need to check a few different programs. This link has instructions how to find and complete outstanding records.
    
    
• PatientKeeper Charge Capture – PSG Providers only! Use PatientKeeper to post professional charges completed in the hospital setting.
  • Charge Capture - Desktop Guide
  • Mobile Charge Capture on Apple
  • Mobile Charge Capture on Android

Community Offices

Information below is available for Community Practices on how to request access to HCA Meadows systems for remote patient records retrieval or other needs, such as OR scheduling.

• Request Access for Office Users – Request access for users in your office to access the patient portal for records access and continuity of care purposes.
  • Office Staff Request Form
  • Office Staff Resources
    
    
• Request Access for Providers – Non-credentialed Referring Providers may also request access to the patient portal for records access and continuity of care purposes.
  • Providers
    
    
• Scheduling Express – Used to request scheduling of OR cases at Meadows. Users who need access should complete the forms above to request access to the systems in order to get access to Scheduling Express.