Beginning November 4th, 2019, providers will begin using Computer Assisted Coding (3M 360) instead of HPF Deficiencies to answer and complete missing information queries.
What is Computer Assisted Coding (CAC)?
- CAC assists coding, but does not automate it.
- CAC improves coding quality and increases coding efficiency.
- The queries remain the same but the query completion process and steps to complete them is different.
- In Meditech: A pop-up notification will appear when logged into the Provider Desktop notifying the Provider they have Clarification Requests. The Provider can click on this pop-up to review and complete requests.
- In PatientKeeper: A 360MD tab will appear in the tabs at the top of the program. If there is a number in parentheses, the Provider has Clarification Requests to complete and can click on the tab to review and complete their requests.
- Providers will be required to use this method to answer all missing information queries after November 4th, 2019 and will no longer use HPF queries.
- All outstanding HPF queries issued prior to November 4th, 2019 will need to be completed in HPF (PatientKeeper > Incomplete tab).
- All other signature and missing text deficiencies will remain in HPF.
- We ask all Providers to please close out all HPF Queries as quickly as possible in order to facilitate the closure of the HPF query process as quickly as possible!
- Memorial Satilla Health (Waycross, GA) and Memorial Savannah (Savannah, GA) are not included in this process at the moment.
- Contact your local facility Medical Records Department
- Call our Service Desk at (888) 252-3397